We hired Homewatch Caregivers last August part time for a parent with dementia/alzheimers. Things were going ok.
When parent went into rehab for infusions, he required someone to be present constantly during his waking hours. He would not comply with medical instructions. Increased level of care to full time; even weekends. HG provided another part timer with new one in the a.m.
and existing employee in p.m.; no one was ever hired to do weekends. Family stepped in to do evenings and weekends. Parent released home but we continued will full-time care. Less than 2 months later, we discovered that the new morning HG employee had my dad sign a bunch of checks to the tune of at least $21,000.
Called HG Windsor, CO to stop this particular employee from ever coming back, explained situation. Filed complaint with police and bank. Informed HG Nurse of situation and showed her copies of checks. Police confirmed new HG employee had multiple convictions for identity theft and fraud.
They suggested I Google they person, and I found some criminal background without the full access the police have. Wow, HG hired a convicted felon to work with an at-risk elderly person! Either they hired without a background or did the background and did not care. Neither is acceptable!
Called HG to speak to owner, Don Welles, he refused my call. Mailed a certified letter. No response.
DA's office called to let me know a plea deal in progress so the felon could avoid a Habitual Offender charge. Do NOT hire Homewatch Caregivers!!!
Product or Service Mentioned: Homewatch Caregivers Elderly Day Care Service.
Reason of review: Poor customer service.
Monetary Loss: $25200.
Preferred solution: Let the company propose a solution.